How will my order be Shipped?
All orders will be shipped via Canada Post or Greyhound Courier Service.

How can I track my order?
Tracking numbers can be requested from MOTEAS directly. Please include your order number. Open E-mail Link

How long until I receive my order?
You will receive your order 7-10 business days from when the order was placed.

What is MOTEAS’ Return Policy?
MOTEAS is committed to providing its customers with the highest level of service and are committed to ensure its customers are completely satisfied with all purchases.Our policies and practices have been designed to ensure the complete satisfaction of all customers.

How do I return or exchange merchandise purchased online?
If you’re not completely satisfied with your MOTEAS purchase, send it back to us. We’ll be happy to make an exchange or issue you a refund for the original price paid when the item is returned to us within 30 days of the original purchase date, stated on your invoice.Refunds are issued in the original form of payment. Shipping & Handling charges can not be refunded.

How do I cancel or change an order?
If you’d like to cancel or change your MOTEAS order, please call 250-454-9832 as soon as possible. We’ll do everything we can to accommodate your request. But please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.